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What is the warranty on Solar Shield® products?
One (1) Year Limited Warranty – SolarComfort® eyewear products are warranted to the original purchaser by FGX International (FGX) for any breakage due to manufacturer’s defects for one (1) year from date of purchase. This limited warranty is only valid with proof of purchase from an authorized FGX dealer. The limited warranty will be void if the return does not include receipt as proof of purchase and date of original purchase. FGX will, at its option, repair or replace any eyewear product found to be defective. This excludes damage caused by improper or unreasonable use, and does not cover damage caused by normal wear and tear, scratched lenses, lost screws or accidental damage. Any alteration to the original product will void this limited warranty. FGX reserves the right to make the final determination on whether any damage is due to manufacturer’s defect.
Products returned to FGX must be accompanied by the following:
1. A dated copy of the original purchase receipt
2. A brief note detailing the problem with the product and how it occurred
3. A check or money order for the amount of $4.95 to cover shipping and handling costs
4. Include your name, phone number, email and address
Please Note: FGX strongly recommends that you use a traceable method of shipment to ensure and track the return
of your merchandise FGX is not responsible if your return is lost in transit.
Products should be returned to:
FGX International
Attn: Customer Service Department
500 George Washington Hwy
Smithfield, RI 02917
Please package all eyewear products carefully to avoid any further damage. FGX will not be held responsible for damage cause by improper shipping or non-receipt. Please allow 4-6 weeks for claims to be processed. Contact our Returns/Warranty department if you have any questions about this process: (800) 959-9038.
How do I reach your customer service department?
We love hearing from our customers and are here to help. We also appreciate your testimonials, comments and suggestions to improve our products and service.
Customer Service:
Phone: 1-800-959-9038, Live representative available from 8:00am-5:00pm EST
Email:DMPINFO@fgxi.com
Dioptics Medical Products
Attn: FGX Customer Service
500 George Washington Highway
Smithfield, Rhode Island 02917
My sunglasses are broken; can I get a replacement part (lens, screw, temple, etc.)?
We do not offer repairs or replacement parts for our products. All Dioptics products offer a Limited Lifetime Warranty on defects in material and/or workmanship. Please see our Limited Warranty Policy for more information.
What is the best way to clean my lenses?
You should never clean your lenses with anything other than a micro-fiber cleaning cloth. These cloths are designed to remove contaminants without any damage to the lens. Some textiles, napkins and paper towels are far too abrasive to use and could cause more harm than good.
A dry micro-fiber cleaning cloth will normally polish your lenses without the need of any cleaning solution. However, if the lenses are extremely dirty, please use water or approved lens cleaning solution only. Do not use household cleaners, soaps or chemicals as this may permanently damage the lenses. Your cleaning cloth should be periodically rinsed clean.We offer approved cleaning solutions and micro-fiber cloths at diopticssunwear.com.
Do all your sunglass lenses block 100% UVA and UVB rays?
Yes, all Dioptics sunglasses feature lenses that deliver 100% UVA/UVB Protection. Not only do our sunglass lenses block 100% of UVA/UVB rays, but we understand that the sunglass frame itself is as important as the lenses and design our sunglasses to conform to our principals of Advanced UV Protection™. Our sunglass frames are designed to be close-fitting and wraparound your face to limit the amount of stray sunlight that reaches your eyes. Our sunglasses feature top, peripheral and underside protection in addition to lenses that block 100% of harmful UVA/UVB rays.
What is the difference between Polycarbonate & Polarized lenses?
Polycarbonate lenses are popular because they are lightweight, more impact-resistant than regular glass and plastic lenses and offer 100% UVA/UVB protection. Polarized lenses help to reduce glare that can be irritating and harmful. Glare is generated by reflective surfaces and causes your eyes to squint or strain which can inhibit your vision, lead to eyestrain, fatigue, and headaches. All of our polarized lenses deliver 100% UVA/UVB protection and 100% polarization efficiency.
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